Frequently Asked Questions
- I am a vendor/contractor interested in providing services to Southern States Management Group and/or its clients, how can I get added to your list of approved vendors:
- Where are the offices of Southern States Management Group located and what are the office hours?
- How do I prepare my property for an extended absence?
- Can you find me a tenant for my property?
- Is my tenant or buyer required to be approved prior to moving in/purchasing?
- How do I get an estoppel and/or a completed condominium questionnaire?
- Do I need approval to paint my house or make a change to my property?
- What services are included in my assessment?
- How can I pay my assessment?
- Whom do I contact about a problem with my property?
- What is my Account Number and Password?
- How do I access my Association account online?
- Where can I obtain proof of insurance, Association governing documents, and the current operating budget?
- I am a vendor/contractor interested in providing services to Southern States Management Group and/or its clients, how can I get added to your list of approved vendors:
- Where are the offices of Southern States Management Group located and what are the office hours?
- How do I prepare my property for an extended absence?
- Can you find me a tenant for my property?
- Is my tenant or buyer required to be approved prior to moving in/purchasing?
- How do I get an estoppel and/or a completed condominium questionnaire?
- Do I need approval to paint my house or make a change to my property?
- What services are included in my assessment?
- How can I pay my assessment?
- Payments can be mailed with a coupon to the address printed on the coupon.
- Payments can be mailed without a coupon or delivered to our office at:
2 Camino del Mar
Palm Coast, FL 32137 - Payments can be made online with a credit card by selecting the “PAY ONLINE” button on our website.
- Payments can be made over the phone with a credit card by calling (866)729-5327 and selecting option “1.”
- You can enroll in our no fee auto-debit program by completing an ACH Authorization form and returning it to our office together with a voided check.
Download form - Whom do I contact about a problem with my property?
- What is my Account Number and Password?
- How do I access my Association account online?
- Where can I obtain proof of insurance, Association governing documents, and the current operating budget?
We are always looking to add to our portfolio of qualified vendors. Please complete the form and return it to our office for future consideration.
We have contact information and maps available on our Contact Us page.
At the very minimum you should assure that all window and door locks are secure, your alarm system is enabled, and that the main water serving your property has been closed. If applicable, onsite staff should also be notified of your absence and provided with emergency contact information. If you would like to speak with a representative of Sebastian Personal Concierge Service, a strategic partner of ours, about regular inspections and other services in your absence they can be contacted by email at info@sebastionconcierge.com.
We are not a Real Estate company; however, we would be more than happy to introduce you to one of our strategic partners who can assist you. If you would like an introduction, please contact us by phone at (386) 446-6333 or by email at leasing@ssmgroupinc.com.
Please refer to the Association’s governing documents or contact your dedicated Community Manager.
All documents needed to support a real estate transaction can be ordered online at www.homewisedocs.com.
The answer can be found in the governing documents of the Association. If you have uncertainty, please contact your dedicated Community Manager for clarification.
Please refer to the Association’s current operating budget to get an understanding of what services are covered by the payment of your assessment.
We offer several payment options:
Questions specific to the property itself should be directed to the dedicated Community Manager via telephone or email. If you are unsure as to who the dedicated Community Manager for your property is, you should contact our office at (386)446-6333. Accounting related questions should be directed to accounting@ssmgroupinc.com via email or submitted online at…
Each property owner has a unique Account Number and Password that gives them access to information specific to their property. A property owner’s account number can be found on most property specific association documents (i.e. statements, letters, etc.). Lost/unknown passwords can be retrieved online at www.ssmgroupinc.com by using an account number and associated email address. Property owners with unknown account numbers and/or those experiencing trouble retrieving a password should submit a request online or contact our office at (386) 446-6333.
Real time online access to each property owner’s account can be found at the owner portal.
The above listed items (and many more) are available here on our website. In order to access this information, you will need your Account Number and Password.